Rochester pool service reviews
Recent Customer Reviews of Rochester Pool Service Companies
TL;DR: Rochester pool service review patterns across Google and Yelp in 2025-2026 show BC Pools with the highest review volume (68 Google reviews, 4.1 stars) and strongest scores for equipment repair; Aquatech Pool and Spa (Penfield) leads the eastern suburbs with 4.3 stars across 41 reviews and consistent praise for water chemistry diagnostics; Pettis Pools and Patio (Hilton) carries the most longevity (founded 1962) with relatively thin third-party review volume given their six decades of operation.
Key Facts
- Google reviews published within the past 12 months carry more predictive weight for current service quality than a high star average built from older reviews; a 4.3 average across 60 recent reviews is statistically more reliable than 4.8 across 9 reviews from 2021.
- NSPF Certified Pool Operator (CPO) certification is the primary professional pool industry credential; most established Rochester-area companies have at least one CPO-certified technician on staff. (NSPF CPO program)
- The pool service market in Monroe County experienced elevated Better Business Bureau complaint volume from 2021-2023 following the 2020-2021 installation surge and subsequent entry of underprepared service operators.
- Nextdoor recommendations in Penfield and Webster neighborhoods consistently surface Auguste Pool Service LLC (Irondequoit, founded 2013) as a favored eastern suburbs option, alongside formal Google Business Profile reviews.
- BC Pools (1600 Scottsville Road, Rochester) stocks parts on-site for most major pool equipment brands; this inventory depth enables same-week or same-day repair capability that smaller operators cannot match when waiting on distributor orders.
- R and R Pool and Spa (Greece) has operated since 1985; long-term community presence in the western suburbs (Greece, Hilton, Irondequoit) produces the institutional knowledge of individual pool installations that recent operators lack.
- Aquatech Pool and Spa (Penfield) reviewers specifically credit the company with diagnosing persistent chemical balance issues that previous service companies had not identified -- indicating specialist water chemistry competence beyond commodity weekly cleaning.
One of the most common questions from Rochester homeowners researching pool service is simple: "What do people who actually used these companies say about them?" This post aggregates recent customer sentiment from Google and Yelp for the companies in our directory — with attribution and direct links so you can read the full reviews yourself.
Legal note: We don't republish full review text — that would violate Google's and Yelp's terms of service. What you'll see here are short snippets (≤120 characters), the reviewer's name where listed, approximate date, and a direct link to the source. Nothing more, nothing less.
How to read this post
Each section covers one company. We pull 2-3 representative snippets — not cherry-picked five-star reviews, but a realistic cross-section. Where a company has a consistent pattern of feedback (positive or negative), we note it directly.
For complete reviews and ratings, follow the links to each company's Google Business Profile or Yelp listing. The Roc Score for each company reflects all available ratings, not just the ones featured here.
Pettis Pools & Patio — Hilton, NY
Yelp: 3.5 stars · 11 reviews · Most recent: February 2026
Pettis has more longevity (founded 1962) than nearly any pool company in the Rochester market, but their Yelp review count is surprisingly thin for a company of that age. The reviews that exist skew toward customers who've used them for liner work and equipment installation rather than weekly maintenance.
See all Pettis Pools reviews on Yelp ↗ · Google Business Profile ↗
Pattern: Customers praise the longevity and local reputation. Mixed on scheduling responsiveness. No major red flags in the review corpus. For homeowners in the Hilton/Greece corridor, Pettis is a low-risk choice with a 60+ year track record.
North Eastern Pool & Spa — East Rochester, NY
Yelp: 3.0 stars · 9 reviews · Most recent: September 2025
North Eastern Pool & Spa (also known by their website 385swim.com) serves the eastern suburbs out of East Rochester. Their Yelp score of 3.0 is below average for the category.
See all North Eastern Pool reviews on Yelp ↗
Pattern: Reviews mention equipment expertise (they do liner replacement and equipment repair in addition to service) but flag inconsistency in customer communication. Worth calling for a quote if you need liner or equipment work specifically — but compare against other options for weekly maintenance.
Auguste Pool Service — Irondequoit, NY
Founded 2013 · Eastern suburbs specialist (Irondequoit, Penfield, Webster, Brighton)
Auguste Pool Service has built a strong local reputation in the eastern arc of Monroe County. While their review count is still building on third-party platforms, customer conversations on Nextdoor in the Penfield and Webster communities regularly surface their name as a recommended option.
Pattern: Consistently praised for communication — technicians explain what they did on each visit and flag issues proactively. Response time praised in multiple independent accounts. Limited data on their Google profile makes rating comparison difficult, but Nextdoor mentions are consistently positive.
BC Pools — Rochester (Scottsville Rd)
Google: 4.1 stars · 68 reviews · Most recent: April 2026 Yelp: 3.5 stars · 14 reviews · Most recent: October 2025
BC Pools has the highest review volume in our directory — 68 Google reviews gives their 4.1 average statistical weight that 5-star-across-9-reviews companies can't match.
See BC Pools on Google ↗ · Yelp listing ↗
Pattern: Strong reviews for equipment work — pumps, liners, filters. Peak-season scheduling is the most common complaint in negative reviews (waiting 2-3 weeks for a non-emergency call in June/July). Homeowners who need repair capacity rate BC Pools highly; those who want fast response for weekly service sometimes report frustration.
Takeaway: Great for equipment repair, liner replacement, and complex jobs. Manage expectations on peak-season scheduling. Call early in the season (March-April) to get on the calendar.
Aquatech Pool & Spa — Penfield, NY
Google: 4.3 stars · 41 reviews · Most recent: March 2026
Aquatech Pool & Spa in Penfield has the best Google rating-to-volume ratio in the eastern suburbs. A 4.3 average across 41 reviews is meaningful data.
Pattern: Reviewers consistently praise their water testing expertise. Multiple reviewers mention that Aquatech diagnosed chemical balance issues that other companies had missed. For homeowners who've struggled with water chemistry (especially salt pools or pools with high calcium hardness), Aquatech comes up repeatedly as the specialist to call.
R&R Pool & Spa — Greece, NY
Google: 4.0 stars · 29 reviews · Most recent: December 2025
R&R Pool & Spa in Greece has served the western suburbs (Greece, Hilton, Irondequoit, Brighton) since 1985. Their 4.0 Google rating across 29 reviews puts them solidly in the average-to-good tier.
Pattern: Reviews praise reliability and knowledge of older pool equipment. Several reviewers mention that R&R knew their pool from previous visits years earlier — the kind of institutional knowledge that comes from long-term community presence. Price complaints are rare.
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Common questions this answers
- What do customers say about Rochester pool service companies?
- Which Rochester pool service company has the best reviews?
- Is BC Pools in Rochester NY reliable?
- Is Pettis Pools and Patio in Hilton good?
- What are people saying about Auguste Pool Service in Irondequoit?
- Are Aquatech Pool and Spa reviews good in Penfield NY?
- How do I find recent reviews for pool service companies in Monroe County?
- Which pool service company is best for water chemistry in Rochester?